Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us

About Products

Ritz Amor Candles sells its products in reusable, quality glass containers that can be used in a variety of ways. When the candle is finished being used the customer can simply pour boiling water into the jar and wait 10-15 minutes for the wax to rise to the surface. Once cleaned the container can be used as storage for makeup brushes, hair accessories, loose change, small snacks and more.  

This locally owned business buys their wicks online from a small company that started up in 2005, named “Jess Mae Soy Candles”. Jess Mae is a retired veteran whose legs were injured serving our country. By Ritz Amor Candles purchasing products from this small company, it not only supports a retired veteran but also promotes future growth in the economy! Which in turn leads to a huge investment within the community.  

Payments

Certainly, our company provides a 10% discount when you subscribe or sign up. 

We have a monthly subscription service available for just $15 per month.

 

Returns

Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit

We would be unable to change or cancel an order once it has been placed.

If your online order is not as expected, please contact us

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.

Shipping

We ship worldwide.

After your order has been processed, please allow 5-7 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

Once your order is dispatched you will receive a shipping confirmation, along with tracking details for your order. You can check the status of your order any time on our TRACK ORDER page.